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Terms & Conditions

Last Updated: December 2025

1. Acceptance of Terms

By downloading, installing, accessing, or using the KANMA mobile application or its services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use the application.

2. Service Description

KANMA is a hyperlocal quick-commerce and service platform that enables users to:

  • Order groceries, food, and essential products from nearby shops
  • Access on-demand home services such as barber, laundry, maid, and similar services
  • Use the Own Order (O2) feature to request custom products or services, subject to approval and availability
  • Subscribe to paid membership plans for additional benefits

KANMA acts as a technology platform and facilitator connecting users, shops, service providers, and delivery partners.

3. Account Registration

  • Users must create an account using a valid mobile number.
  • You are responsible for providing accurate and updated information.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • Any activity performed through your account will be considered your responsibility.

4. Acceptable Use

The following are strictly prohibited on KANMA:

  • Alcohol, illegal goods, restricted substances, or offensive items
  • Inappropriate or abusive requests through the O2 feature
  • Misuse of offers, referrals, free trials, or memberships

KANMA reserves the right to reject or cancel any order or request that violates these rules.

5. Memberships, Subscriptions & Charges

KANMA offers both free usage and paid membership plans (such as Crown, Throne, and Empire).

  • Free users may place orders with applicable delivery charges.
  • Paid members receive benefits such as free deliveries, exclusive deals, priority access, and additional features based on the selected plan.
  • Membership benefits, limits, and pricing are defined within the app and may vary by plan.
  • Memberships are non-transferable and apply only to the registered account.
  • Membership fees are non-refundable once activated.
  • Payments are processed securely via Razorpay. KANMA does not store card, bank, or UPI details.

6. Orders, Scheduling & Subscriptions

Orders

  • Orders are fulfilled by nearby shops or service providers.
  • There is no minimum order value. Even a ₹1 product can be ordered.
  • Delivery availability and timing may vary based on demand, location, and conditions.

Scheduled Services (Barber & Home Services)

  • Scheduling a service requires a non-refundable scheduling fee.
  • Once scheduled, services cannot be cancelled or refunded.
  • If the user is more than 10 minutes late, the booking may be cancelled without refund.
  • If the service provider is late, rescheduling may be offered.

Subscriptions (Tiffin, Milk, Monthly Essentials)

  • Users may opt for recurring subscriptions with fixed delivery schedules.
  • Subscription services are subject to availability and provider confirmation.
  • Partial refunds apply only if the service is not delivered due to provider-side issues.

7. Own Order (O2) Feature

  • O2 allows users to request custom items or services not listed in the app.
  • All O2 requests are subject to approval and availability.
  • O2 usage limits depend on the user’s membership plan.
  • Add-on recharges for O2 are non-refundable.

8. Delivery & Fulfillment

  • Orders are delivered by delivery partners assigned within the branch radius.
  • Delivery timelines are estimates and may vary due to traffic, weather, or operational issues.
  • KANMA is not responsible for delays beyond reasonable control.

9. Limitation of Liability

KANMA is not liable for:

  • Quality, pricing, or conduct of third-party shops or service providers
  • Items or services requested through O2 that are fulfilled by third parties
  • Loss or damage after successful delivery
  • User misuse of the platform

KANMA’s role is limited to facilitating the connection between users and service providers.

10. Account Suspension & Termination

KANMA reserves the right to suspend or terminate accounts for:

  • Violation of these Terms
  • Fraudulent or abusive behavior
  • Misuse of referrals, memberships, or offers
  • Harassment of delivery partners, shopkeepers, or support staff

If you wish to delete your account, please Request here.

11. Modifications to Services or Terms

KANMA may update or modify these Terms & Conditions at any time to reflect:

  • New features
  • Legal or regulatory requirements
  • Operational changes

Continued use of the app after updates indicates acceptance of the revised terms.

12. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes shall be subject to the exclusive jurisdiction of Hyderabad, Telangana.

13. Contact Information

For any questions or concerns regarding these Terms & Conditions, contact:
support@kanma.in

KANMA