Refund Policy

When a Refund Is Applicable

A refund may be issued in the following cases:

• The order is cancelled by KANMA or the service provider.
• The order is not delivered due to operational issues.
• The wrong item is delivered and cannot be replaced.
• The service could not be completed as promised.
• Payment was deducted but the order was not confirmed.

O2 Orders (Custom Orders)

• If an O2 order is cancelled before the delivery boy is assigned, the full amount will be refunded.
• If the order is cancelled after assignment, the refund amount may be adjusted based on effort, time, or purchases already made.
• Any advance amount paid for an O2 order will be refunded if the order cannot be fulfilled.

Service Bookings (Maid, Plumber, Electrician, Barber, etc.)

• If the service provider does not arrive or cancels, a full refund will be issued. (Only if paid)
• If the user cancels after confirmation, refund eligibility depends on the cancellation time and service type.

Delivery & Service Fee Refunds

• Service fees chosen by the user are generally non-refundable, as they are treated as a voluntary contribution.
• However, in exceptional cases, KANMA may issue a partial or full refund at its discretion.

Wallet & KAN Coins (KANc)

• If KANc were used for an order that gets cancelled, the coins will be credited back to the wallet automatically.
• KANc are not refundable as cash.

Refund Method & Timeline

• Approved refunds will be processed to the original payment method (UPI, card, wallet, etc.).
• Refunds are typically completed within 5–7 working days, depending on the bank or payment provider.

Important Notes

• Refund requests must be raised through the app or support within a reasonable time after the issue.
• Repeated misuse of refund requests may lead to account review or restrictions.
• KANMA reserves the right to make the final decision on refunds in case of disputes.