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Privacy Policy

Last Updated: December 2025

1. Introduction

KANMA (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the KANMA mobile application and related services.

By using KANMA, you agree to the practices described in this policy.

2. Information We Collect

We collect only the information necessary to provide our services effectively:

Personal Information

  • Name
  • Phone number
  • Delivery address

Order & Usage Information

  • Order history
  • Subscription and membership details
  • Scheduling and service bookings (barber, tiffin, milk, etc.)
  • O2 (Own Order) requests

Location Information

  • Location data is collected only during active deliveries to enable:
    • Real-time delivery tracking
    • Accurate order delivery
    • Service availability based on area

Location access automatically stops once the delivery is completed.

Media & Documents

  • Photos uploaded by users for:
    • O2 orders
    • Shop registration and product images
    • Delivery partner verification

KANMA does not access photos without user action and does not scan media in the background.

Payment Information

  • Payments are processed securely via Razorpay.
  • KANMA does not store card details, bank account details, or UPI credentials.

3. How We Use Your Data

We use collected data to:

  • Process and deliver orders
  • Enable live order tracking
  • Manage subscriptions and memberships
  • Provide scheduled and recurring services
  • Facilitate communication between users, shops, and delivery partners
  • Provide customer support
  • Improve app performance and user experience
  • Prevent misuse and fraud

4. Data Sharing

We do not sell or misuse your personal data. Data may be shared only when required with:

  • Shops and service providers (to fulfill your orders)
  • Delivery partners (to complete deliveries)
  • Payment gateway providers like Razorpay (for secure payment processing)

All third parties are required to handle data securely and only for service-related purposes.

5. Data Retention

We retain user data only for as long as:

  • Your account is active, or
  • Required to provide services, or
  • Required to comply with legal or regulatory obligations

You may request deletion of your account at any time.

6. User Rights

You have the right to:

  • Access your personal data
  • Request correction of incorrect data
  • Request account deletion
  • Withdraw consent for non-essential communications

For any data-related requests, contact us at:
support@kanma.in

7. Children’s Privacy

KANMA does not knowingly collect personal information from children under the age of 13. If we become aware that such data has been collected, we will take steps to delete it immediately.

8. Data Security

We use appropriate technical and organizational measures to protect your data, including:

  • Secure servers
  • Encrypted communication
  • Restricted access controls

Despite best efforts, no system is completely secure, and users share information at their own risk.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect new features, legal requirements, or platform policies. Any updates will be published within the app and on our official channels.

Continued use of KANMA after updates indicates acceptance of the revised policy.

KANMA